Dicker Data
  • 19-Oct-2022 to Until Filled (NZST)
  • Auckland, AUK, NZL
  • Full Time

An exciting opportunity exists for a Merchandising Representative working within the Consumer Division of Dicker Data.

The primary role of the Merchandising Representative - Northern is to visit stores in the top half of the North Island and ensure stores have products merchandised effectively complying with Vendor requirements and planogram. You will train the Retailers on new products within our current set of brands that include Apple, DJI, Ring, and Swann, and also any new brands that are brought on board.

The Head of Consumer sales will also assist you in day-to-day account management functions within some established accounts. You will liaise with Consumer Account Managers, the Dicker Data accounts team, warehouse teams, and retailers to ensure all processes are completed in an efficient and timely manner.

If you have a friendly, customer-focused personality and a 'can-do' attitude we can offer you a genuinely fun environment to work in that delivers on professional and personal development. This role could suit someone with 1-2 years of experience in a CE Retailer space looking to make the next step in their career.

Our culture encourages team growth and success, we understand the importance of hiring the right people to make a great team and optimize their drive to get the job done.

Dicker Data is an Australian-owned and operated ASX listed (ASX: DDR) company with a positive family-centric culture and a long-standing record of gender equality and diversity. Don't miss this opportunity to become a vital member of our innovative, passionate, and growing team!

General Responsibilities

  • Regular store visits within sales territory with defined call plan and outcomes.
  • Ensure all customer service expectations are exceeded when providing first-line sales support
    to all customers including SOH, ETA, Pricing, and other related queries.
  • Successfully train store reps to ensure that key vendor requirements are covered.
  • Complete regular joint store visits with Vendor Reps and maintains Vendor planograms in-store.
  • Ensure you attend Vendor training sessions as required and are updated on new products to
    discuss these in stores.
  • Develop existing Tier 2 retailers in the applicable Region and recruit new retail partners.
  • In-store presence audited to ensure Consumer products are situated front and centre in store
    and using vendor-supplied stands where applicable.
  • Promote and manage sales campaigns in all retail partners.
  • Product lifecycle management - ensure excess or obsolete stock, write-offs, obsolescence
    claims, or rotations are kept to a minimum.
  • Ensure all RA requests are processed smoothly and resolve any escalations in a timely manner
    with the retailer.
  • Actively engage with all customers on using the Online portal, automated daily reports and
    EDI options where appropriate.
  • Attend fortnightly Sales meetings to ensure focus is executed.

What you need to succeed in this role:

  • Professional communication skills, both written and verbal
  • Excellent customer service and relationship building skills
  • Ability to multitask, prioritise and manage time effectively
  • Proactive orientation
  • Excellent attention to detail
  • Ability to provide sales advice for a range of products and services
  • Ability to manage and resolve customer issues and complaints
  • Ability to work well in a team as well as autonomously
  • Honesty and Integrity
  • Initiative and resourcefulness
  • A team player, with the ability to successfully work with a broad range of personalities.
  • Your own transport with an unrestricted driver's license

At Dicker Data, we embrace diversity, inclusion, and equal opportunity. We welcome and encourage applications from people from all backgrounds.

Only those with the legal right to work in New Zealand may apply for this position.

Dicker Data
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